Privacy Policy

Last Updated: February 12, 2026

ResponseOps (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with websites or systems powered by ResponseOps automation infrastructure (the “Service”).

1. Information We Collect

We may collect the following types of information when an end user submits a service request form:

  • Name
  • Email address
  • Phone number
  • Service request details
  • Message content

We may also collect:

  • IP address
  • Browser type
  • Date and time of submission

This information is provided directly by the end user through a client’s website form.

2. How Information Is Used

Information collected through the Service is used to:

  • Send automated responses to service inquiries
  • Deliver SMS confirmations (if enabled)
  • Log and track response activity
  • Notify business owners of new inquiries
  • Maintain and improve automation reliability

We do not use submitted information for advertising or unrelated marketing purposes.

3. SMS Communications

If SMS functionality is enabled:

  • Messages are sent only after a user submits a service request and provides consent
  • Users may opt out at any time by replying STOP
  • Message frequency is limited to service-related communication

Message and data rates may apply based on carrier plans.

4. Third-Party Service Providers

To operate the Service, we rely on trusted third-party providers, including but not limited to:

  • Twilio (SMS delivery)
  • Email service providers (Gmail or SMTP providers)
  • Cloud automation platforms (Make.com)
  • OpenAI (message generation)
  • Google (data storage and logging)

These providers process information solely to deliver the intended functionality.

We do not sell or rent personal information to third parties.

5. Data Retention

Information submitted through the Service may be retained for:

  • Operational monitoring
  • Client reporting
  • Compliance purposes

Data retention periods may vary depending on client configuration and regulatory requirements.

6. Data Security

We implement reasonable administrative and technical safeguards to protect information.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Client Responsibility

ResponseOps provides automation infrastructure to business clients.

Clients are responsible for:

  • Obtaining proper user consent
  • Maintaining compliant website disclosures
  • Ensuring lawful use of messaging systems

ResponseOps is not responsible for misuse of data resulting from client non-compliance.

8. Your Rights

End users may:

  • Request access to their information
  • Request correction of inaccurate information
  • Request deletion of personal information (subject to legal requirements)

Requests may be directed to the business that collected the information or to ResponseOps directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the Service after updates constitutes acceptance of the revised policy.

10. Contact Information

ResponseOps

support@darkred-echidna-417255.hostingersite.com

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