Last Updated: February 12, 2026
These Terms of Service (“Terms”) govern your use of ResponseOps automation infrastructure and related services (the “Service”).
By engaging ResponseOps, you agree to these Terms.
1. Description of Service
ResponseOps provides managed automation infrastructure designed to improve lead response speed for service businesses.
The Service may include:
- Automated email responses
- SMS communications
- Lead logging
- Workflow configuration
- Monitoring and maintenance
ResponseOps does not provide CRM services, marketing services, or sales representation.
The Service operates as backend infrastructure and does not include a client-facing software dashboard unless otherwise agreed.
2. Client Responsibilities
You are responsible for:
- Providing accurate business information
- Ensuring your website forms contain proper disclosures
- Obtaining valid customer consent for SMS communications
- Complying with all applicable messaging and telecommunications laws
ResponseOps is not responsible for improper opt-in collection or regulatory violations resulting from client configuration or website practices.
3. Messaging Compliance
If SMS functionality is enabled:
- You must obtain clear and documented opt-in consent
- End users must be able to opt out by replying STOP
- Messaging must comply with A2P 10DLC and carrier requirements
ResponseOps reserves the right to suspend messaging if compliance issues arise.
4. Fees & Payment
Services are provided on a subscription basis.
Fees may include:
- One-time setup fees
- Monthly infrastructure and monitoring fees
All fees are non-refundable unless otherwise agreed in writing.
Failure to pay may result in suspension or termination.
5. No Guarantee of Business Outcomes
ResponseOps is designed to reduce response time to customer inquiries.
We do not guarantee:
- Increased revenue
- Increased bookings
- Conversion rate improvements
Business outcomes depend on market conditions and internal processes.
6. Third-Party Services
The Service relies on third-party providers including:
- Email providers
- SMS carriers
- Cloud hosting platforms
ResponseOps is not liable for downtime, delivery failure, or service interruptions caused by third-party providers.
7. Limitation of Liability
To the maximum extent permitted by law, ResponseOps shall not be liable for:
- Indirect or consequential damages
- Loss of revenue or missed opportunities
- Regulatory penalties resulting from client non-compliance
Total liability shall not exceed fees paid during the previous three (3) months.
8. Termination
You may cancel with written notice.
ResponseOps may suspend or terminate service for:
- Non-payment
- Regulatory non-compliance
- Misuse of messaging systems
Upon termination, active automation workflows may be disabled.
9. Data Handling
Client data is processed solely to deliver automation functionality.
ResponseOps does not sell or rent customer data.
Data handling practices are described in our Privacy Policy.
10. Modifications
ResponseOps may update these Terms periodically.
Continued use of the Service constitutes acceptance of updates.
11. Governing Law
These Terms are governed by the laws of the State of Colorado.
12. Contact
ResponseOps
support@darkred-echidna-417255.hostingersite.com